Our memorial keepsake products are all sleek, durable products engraved with a QR code, linking to an online memorial page where you can share photos, videos, stories, and more about your loved one. https://www.neverfgshop.com/

Simply scan the QR code with a smartphone camera, and it will direct you to the online memorial page associated with that code. here is a video tutorial to explain https://www.youtube.com/watch?v=3-N1WidVTg4

We offer various shipping options, including standard and expedited shipping. Shipping costs are calculated at checkout based on your location and chosen shipping method.

Standard orders typically take 5-10 business days to process and ship. You will receive a tracking number once your order has shipped.

We accept major credit cards, PayPal, and other secure payment methods. All transactions are encrypted to ensure your data is safe.

Yes, we use industry-standard encryption to protect your payment information and ensure a secure transaction process.

We offer a 30-day return policy for defective or damaged products. Please contact our customer service team for assistance with returns and refunds.

To initiate a return or request a refund, please contact our customer service team with your order number and details about the issue.

Ensure your smartphone camera is enabled for QR code scanning. If the issue persists, contact our customer support for assistance.

Yes, you can update or change the content on the memorial page at any time by logging into your account on our website.

Yes, we offer bulk ordering options for events, organizations, and businesses. Please contact us for more details and pricing.

You can reach our customer service team via email, phone, or live chat. Visit our contact page for more information.

We adhere to strict privacy policies and data protection regulations to ensure your personal information is secure. Please review our Privacy Policy for more details.

Yes, we comply with all relevant data protection laws, including GDPR and CCPA, to protect your privacy and personal information.

Can I recover deleted content? No — once content is deleted, it cannot be recovered. Please take care when removing photos or videos. Can I add or change photos and videos later? Yes — you can upload unlimited photos and up to 20 minutes of video content (maximum 2 minutes per clip). You can edit, update, or remove content at any time. Do tributes from others appear automatically? No — all tributes must be approved by you before they appear publicly on the memorial.

Who can see the memorial profile? You control visibility. Each profile can be set to either public or private. If private, only people with the 4-digit access code can view the memorial. Can the QR code be scanned without internet? No — an internet connection is required to access the digital memorial after scanning the QR code.

How long does the physical plaque or diamond last? Our products are designed to last 30–100 years outdoors (weather dependent), using high-durability materials suited to NZ conditions. What happens if the QR code stops working? If you’ve been subscribed for 5 years or more, we’ll replace the QR code free of charge. If your product becomes faulty before that, just send it back to us and we’ll send you a replacement.

If the company closes, all memorial data will be securely packaged and sent directly to the profile owner, ensuring nothing is lost.

We respond to all enquiries between 8:00 am and 8:00 pm NZT, 7 days a week